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Shipping & Returns


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We send all orders by the United States Postal Service or UPS. The shipping choices for online orders shipped within the United States and internationally are Standard, Priority, and Domestic Overnight. We normally ship the items in one to two business days. The shipping time in the United States will be 3 to 7 days.

Upon your request, we can ship with other carriers. If there are extra costs, we will let you know.  We try to ship all orders within 24 business hours. We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

Shipping times to countries outside the United States vary. It normally takes 10 to 20 business days. Tracking numbers are not available for orders outside the United States unless you specify to ship using a carrier who provides tracking numbers such as Fed-Ex, (see shipping notes below).

While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

United States

Order Amount

Domestic Shipping Rates

Under $50

$6.95

$51+

Free*

 

* International orders are excluded from our 'domestic shipping  rates'.  There are additional costs with International shipping that will be calculated after your order is received.  You will be notified of the total   shipping amount via email which can be paid using paypal or charged to your credit card.
* All domestic orders will be shipped USPS priority mail unless specified otherwise.

NOTE: Sales Tax will be applied on all orders from CA

Order Methods

Online

Order from our secure online store

Phone

Call (310)396-4036

Fax

Currently not available

Mail

Send check or money order to: 

Kathmandu Boutique
1844 Lincoln Blvd.
Santa Monica, CA 90404
U.S.A.

 

NOTE: If you would prefer to order offline, just send us an email using the form at the bottom of this page with your name, telephone number, and what you would like to order, and we will call and get the rest of your information by phone.

Payment Methods

On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express, and Discover. We also accept most bank VISA or MasterCard debit cards. 

Orders sent via mail can be paid by credit card, cashier's check or money order.

If you want to pay by money order or cash, please send it to Kathmandu Boutique
1844 Lincoln Blvd. Santa Monica, CA 90404. Please leave us a note with your item  numbers.

Back Orders

In the unlikely event that a product you ordered is unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Kathmandu Boutique wants you to be happy with your purchase. You can return or exchange your product order by the following policies.

United States

If any product is damaged on arrival, please contact us immediately. And if in any other way you are dissatisfied with the singing bowls, you may return the item(s) within 5 days of accepting delivery. We will refund the purchase price. We do not refund the shipping price on returned products or orders that qualified for free shipping. For those items qualified for free shipping, we will deduct the actual shipping cost if you return the items.

Countries Outside United States


If you are dissatisfied with your product, you can return the item within 5 days of accepting delivery. We will refund you the purchase price, but not the shipping.

Shop With Confidence

You can shop at Kathmandu Boutique with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .

 kathmanduboutique.com is registered with the Authorize.Net Verified Merchant Seal program.

 


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